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TERMS AND CONDITIONS OF SERELAND AFRICA SAFARIS.

 

PAYMENTS POLICY:

A deposit of 30% is required at the time of booking to secure your reservation.

In addition to the deposit, full payment for all air tickets is required to fully secure the airfare(s).

The remaining balance of the tour cost is payable 60 days prior to the departure date.

If the reservation is made within 60 days of departure, the entire tour price must be paid at the time of confirmation.

Payments can be made via bank transfer or any other mutually agreed-upon method.

All bank charges and transaction fees associated with the payment are the responsibility of the client.

Failure to make timely payments may result in the cancellation of your reservation without a refund.

In the event of cancellations, the following cancellation fees will apply:

  • More than 60 days prior to departure: Loss of deposit
  • 31-60 days prior to departure: 50% of the total tour cost
  • 0-30 days prior to departure: 100% of the total tour cost

CANCELLATION POLICY:

  • All cancellations must be received in
  • Cancellations received between the date of booking and 60 days prior to arrival will result in the loss of the deposit.
  • Cancellations received 59 – 31 days prior to arrival will be subject to a cancellation charge of 50% of the tour price.
  • Cancellations received 30 – 0 days prior to arrival will be subject to a cancellation charge of 100% of the tour price.
  • Cancellation of airline tickets will be subject to the refund policy of each individual airline, especially when low-cost/net-based fares are used.
  • Please note that most air tickets are 100% non-refundable, including both the fare(s) and tax(es).

TRANSPORTATION POLICY: 

  • The company may, at its discretion, utilize various types of vehicles for transportation, including Land Cruiser 4×4, Land Rover, Min-buses, or any other suitable vehicle based on weather and other conditions. Requests for a specific type of vehicle will be considered, but cannot be
  • The company reserves the right to employ the services of subcontractors for transportation purposes.
  • English/French and Spanish driver guides will be provided for your convenience and communication.
  • All vehicles used for transportation are regularly maintained and in good working condition.
  • The company ensures that all vehicles comply with local traffic and safety regulations.
  • The company and its drivers will exercise utmost care and responsibility during transportation, prioritizing the safety and well-being of all
  • Passengers are required to follow the instructions and guidelines provided by the driver guide during the journey.
  • The company shall not be held liable for any delays, accidents, loss, or damage to personal belongings that occur during transportation, unless caused by negligence on the part of the company or its drivers.
  • Any additional costs incurred due to changes in transportation arrangements requested by the client may be subject to additional
  • In the event of unforeseen circumstances, such as road closures or extreme weather conditions, the company reserves the right to alter the transport arrangements for the safety and well-being of all passengers.

ALTERATION TO TOUR CONDITION: 

  • While we make every effort to adhere to the sequences and accommodation of all itineraries, we reserve the right to make necessary alterations due to factors beyond our control.
  • Alterations may be enforced by weather conditions, roadwork, high season congestion, or any other causes that may affect the smooth execution of the tour.
  • In the event of delays caused by natural calamities, such as weather conditions or roadblocks, the company will assume responsibility and make necessary arrangements to minimize the impact on the tour.
  • We prioritize the safety and well-being of our clients, and any alterations made to the tour will be in consideration of these
  • We will make every effort to inform you of any alterations or changes to the itinerary as soon as possible.
  • The company shall not be held liable for any costs or inconveniences arising from alterations made due to circumstances beyond our
  • We will work diligently to provide suitable alternatives or compensation for any significant changes that may occur during the tour.

ACCOMMODATION TERMS AND CONDITIONS:

  • The accommodation listed on the itinerary is provided as a reference and represents our intended arrangements for your tour.
  • We make every effort to secure the accommodation as shown on the
  • In the event that any of the listed accommodations are unavailable or fully booked, we will inform you as soon as possible.
  • We will work closely with our network of trusted accommodation providers to find suitable alternatives of similar quality and standards.
  • If there is a need to change the accommodation due to availability issues, we will notify you promptly and seek your approval before making any
  • Any changes in accommodation will be made with the aim of providing you with a comparable or higher-quality alternative.
  • We strive to ensure that all accommodation options meet our standards of comfort, cleanliness, and guest satisfaction.
  • The final confirmation of accommodation is subject to availability at the time of booking and may be subject to change.
  • Any additional costs or savings resulting from changes in accommodation will be communicated and adjusted accordingly in the final tour cost.

MEAL TERMS AND CONDITIONS:

  • After confirming your booking, we will provide you with a form to specify your dietary requirements and preferences, including any specific food restrictions, allergies, or preferences.
  • We accommodate a variety of dietary needs, including vegetarian, vegan, gluten-free, and other special dietary requests.
  • We work closely with our partner lodges and camps to ensure that your dietary requirements are communicated and catered for during your
  • While we make every effort to accommodate your dietary preferences, please note that some remote locations may have limited options or variations in menu choices.
  • It is important to inform us about your dietary requirements well in advance to ensure that suitable arrangements can be made.
  • Please note that additional charges may apply for special dietary requests that require custom or exclusive menu options.
  • While we strive to provide high-quality meals, taste preferences and individual satisfaction with the food may vary.
  • We recommend informing your guide or camp staff about any specific dietary needs upon arrival to ensure seamless service and enjoyment of your meals during the safari.

PHOTOGRAPH CONDITIONS:

  • At Sereland Africa Safaris, we strive to offer exceptional experiences and capture the essence of your journey. As part of our commitment to showcasing our services, we may take photographs during the course of our programs and activities. These photographs may be used for promotional purposes, such as on our website, social media platforms, brochures, and other marketing materials.
  • We assure you that the photographs we take will be used with respect and integrity, reflecting the incredible moments and adventures you experience during your safari. Our intention is to share the beauty of Africa and the remarkable experiences our travelers encounter.
  • If, for any reason, you do not wish to have your photograph taken or used for promotional purposes, please inform us prior to your We will respect your preference and ensure that your images are not included in our promotional materials.
  • Your satisfaction and privacy are of utmost importance to us.

PASSPORT & VISAS

  • At Sereland Africa Safaris, we want to ensure that your travel experience goes smoothly and that you have all the necessary documentation for entry into your chosen destinations. It is the responsibility of passport holders to obtain the required documentation applicable to their entry requirements.
  • Please be aware that passports must be valid for a minimum of six (6) months from the date of Additionally, it is essential to have sufficient blank pages in your passport to accommodate visas and immigration stamps.
  • We kindly remind you that Sereland Africa Safaris cannot be held responsible if you are denied entry to a country due to non-compliance

with these requirements. It is vital to check the specific visa and entry requirements of each country you plan to visit and ensure that your passport is valid and has the necessary blank pages.

TRAVEL INSURANCE

At Sereland Africa Safaris, we prioritize the safety and well-being of our clients. Therefore, we strongly recommend that all travelers obtain comprehensive travel insurance before their departure date. This insurance should provide coverage for various aspects, including cancellation and curtailment, medical expenses (including evacuation and repatriation), personal baggage, personal liability, death, and permanent disability, and travel document insurance.

While we make every effort to ensure a smooth and memorable journey for our clients, unforeseen circumstances can sometimes arise. Having adequate travel insurance will provide you with peace of mind and financial protection against any unexpected events or emergencies that may occur during your trip.

Please note that Sereland Africa Safaris company cannot be held responsible for any costs incurred as a result of loss, injury, or other unforeseen circumstances that may arise during your travels. It is essential to review and understand the coverage provided by your travel insurance policy and ensure that it meets your specific needs.

Sereland Africa Safaris